| 課程內容 | ||
| Chapter 01 | Introduction of Quality | |
| Chapter 02 | Total Quality in Organizations | |
| Chapter 03 | Philosophies and Frameworks | |
| Chapter 04 | Focusing on Customers | |
| Chapter 05 | Leadership and Strategic Planning | |
| Chapter 06 | Human Resource Practices | |
| Chapter 07 | Process Management | |
| Chapter 08 | Performance Measurement and Strategic Information Management | |
| Chapter 09 | Statistical Process Control | |
| Chapter 10 | Quality Improvement | |
| Chapter 11 | Quality Control | |
| Chapter 12 | Statistical Process Control | |
| Chapter 13 | Reliability | |
| Chapter 14 | Building and Sustaining Total Quality Organizations | |