Total Quality Control and Management

Date﹕2003/11/28~30      Place ﹕Malaysia
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 		 　 Course content
　 Chapter 01 Introduction of Quality
　 Chapter 02 Total Quality in Organizations
　 Chapter 03 Philosophies and Frameworks
　 Chapter 04 Focusing on Customers
　 Chapter 05 Leadership and Strategic Planning
　 Chapter 06 Human Resource Practices
　 Chapter 07 Process Management
　 Chapter 08 Performance Measurement and Strategic Information Management
　 Chapter 09 Statistical Process Control
　 Chapter 10 Quality Improvement
　 Chapter 11 Quality Control
　 Chapter 12 Statistical Process Control
　 Chapter 13 Reliability
　 Chapter 14 Building and Sustaining Total Quality Organizations